Hello, I can't connect via the computer and the internet? Do you know why? And as I've tried several times, it's telling me that my email address is blocked. Do you have a solution?

That's because you have a VPN.

A what?

I don't know what it is, but before the holidays I was able to connect using my computer. For a week now I can't. It tells me that the username or password is incorrect. Which is not the case and when I ask for a new password it tells me that my email address is blacklisted.

Have you entered your e-mail address correctly in "My account"?
Is it still valid?

So I've deactivated my VPN and it doesn't work, I've tried with a browser other than safari and it still doesn't work. Everything is just another browser in terms of my password because I log in with my fingerprint. I've tried via Facebook and still no result... it's quite frustrating because if during the holidays I connect via the application I prefer to play this game on my computer... I think it's like I've been banned or something... I don't understand.

Blagoje Vidinic: Est-ce que tu as renseigné correctement ton adresse mail dans "Mon compte" ?
Est-ce qu'elle est toujours valide ?

I'm going to see

jacint: Je vais voir

Yes, it's valid...

jacint: Un quoi ?

A what?
But this 'what', which he doesn't know what it is, has managed to deactivate him 🤔

jacint: Oui elle est valide…

I've sent you a message.

k3vin59218: Un quoi ?
Mais ce " quoi " dont il ne sait pas ce que c est , a reussi a le desactivé 🤔

I asked chat GPT what it was and how to disable it ...

You've installed this VPN on your computer, it's not software that's installed as standard.

Question to the administrators?

Can a connection to VF via a VPN be blocked?

yes
I think so :)

jul068: Ce VPN tu l’as bien installé sur ton ordi, ce n’est pas un logiciel qui est installé de base.

Question aux administrateurs ?

Une connexion à VF via un VPN peut il être bloqué ?

It appears (I know from experience) that VF can analyse an IP address as being 'to be blocked', which sends it to a blacklist from which it is impossible to remove it (it systematically returns to the blacklist).

What's more, the anti-cheat administrators have a tool that allows them to see if a VPN is being used to connect to VF so, sooner or later, one of them will contact you to find out more about this and determine whether it's a manoeuvre designed to hide a multi-account, for example, or something else.